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Terms of Service

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Terms of Service

Effective Date: May 21, 2026

These Terms of Service (the “Agreement”) form an agreement between you (“you”, “your”, “User”) and The Health Aisle Inc. and its affiliates (collectively, “Company”, “us”, “we”, “our”) governing your access to and use of the educational platform located at https://www.healthaislelearn.ca/ (and any related subdomains, applications, content, and features) (the “Service”).

The Service is a technology platform used by healthcare clinics and practitioners (each, a “Clinic”) to deliver educational content, micro-courses, and related materials to their patients. The Company is not a healthcare provider, and the Service is not a substitute for medical advice, diagnosis, or treatment. PLEASE READ THIS AGREEMENT CAREFULLY.

By creating an account, completing a purchase, or otherwise accessing or using the Service, you agree to be bound by this Agreement. If you do not agree, you must not use the Service.

What the Service Is — and Isn’t

The Company operates a technology platform. The Clinic that has granted you access (or from which you have purchased content) is the provider of any healthcare services and is the seller of any courses, content, or other items you access or purchase through the Service. Your relationship with your Clinic for healthcare is separate from, and unaffected by, this Agreement, and is governed by your direct arrangement with that Clinic.

The Company does not provide medical, dietary, nutritional, mental-health, naturopathic, pharmaceutical, diagnostic, or any other healthcare service, and does not engage in the practice of medicine or any regulated health profession.

Eligibility

You must be at least 18 years of age to create an account on your own behalf. If you are a substitute decision-maker, parent, or guardian acting on behalf of another individual, you represent and warrant that you have lawful authority to do so and to agree to this Agreement on that individual’s behalf.

Licence to Use the Service

Subject to your continuing compliance with this Agreement, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your personal, non-commercial use in connection with the educational content provided to you by your Clinic. This licence does not include any right to: (a) resell, redistribute, or commercially exploit the Service or any content made available through it; (b) modify, adapt, translate, or create derivative works of the Service; (c) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying structure of the Service; (d) remove or alter any proprietary notices, labels, or marks; (e) use any robot, spider, scraper, or other automated means to access the Service; (f) use any data, content, or output obtained from the Service to train, improve, develop, or test an artificial intelligence or machine-learning model; or (g) use the Service in any manner not expressly permitted by this Agreement. All rights not expressly granted to you under this Agreement are reserved by the Company and its licensors.

Licence to Practitioner Content

The educational content, courses, programs, and other materials made available to you through the Service by your Clinic (“Practitioner Content”) are owned by, or licensed to, your Clinic. When you purchase or are granted access to Practitioner Content through the Service, your Clinic — acting through the Company as its agent for distribution — grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use that Practitioner Content on the Service for your personal, non-commercial use, subject to this Agreement and any further restrictions the Clinic specifies at the point of purchase. You agree not to: (a) copy, reproduce, distribute, publicly display, or create derivative works of Practitioner Content except as expressly permitted; (b) sell, resell, or commercially exploit Practitioner Content; (c) share account credentials or otherwise enable anyone who has not received a licence to access the Practitioner Content; or (d) use any data, content, or output from Practitioner Content to train, improve, develop, or test an artificial intelligence or machine-learning model. Your licence to Practitioner Content ends if your account is terminated, if the Clinic ceases to make the content available on the Service, or if the Company removes the content in accordance with this Agreement.

Accounts

When you create an account, or are provided access to the Service by a Clinic or another account holder, you represent that all information you provide is accurate, complete, and current. Inaccurate, incomplete, or obsolete information may result in suspension or termination of your account.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account, whether or not authorized by you. You must notify us immediately at learn@thehealthaisle.com if you become aware of any unauthorized use of your account or any breach of security.

You may not use a username that impersonates another person, infringes the rights of any third party, or is offensive, vulgar, or obscene. We reserve the right to refuse service, suspend or terminate accounts, and remove or edit content in our sole discretion.

By creating an account, you agree to receive operational communications related to your account and the Service. You may also receive newsletters or marketing communications, which you can opt out of at any time by following the unsubscribe link in any such communication or by emailing learn@thehealthaisle.com.

Purchases

The Service may allow you to purchase courses, programs, materials, or other items (each, a “Purchase”). Where a Purchase is made through the Service:

  • the Clinic from which you are purchasing is the seller of the Purchase, and the Company operates the Service and processes payment on behalf of the Clinic as the Clinic’s payment facilitator;

  • pricing and any descriptions of Purchases are set by the applicable Clinic and are communicated to you at the point of purchase, on the Service, on the Company’s website, or in other marketing materials;

  • you represent and warrant that you have the legal right to use the payment method you provide and that the information you supply is true, correct, and complete;

  • the Company may use third-party payment processors to facilitate Purchases, and your payment information is handled by those processors in accordance with their own terms and privacy practices;

  • by submitting payment information, you authorize the Company (or its payment processor) to charge the applicable amount, together with any applicable taxes, to your designated payment method.

The Company does not set the price of any Purchase and does not warrant the content, quality, accuracy, appropriateness, or fitness for purpose of any course, program, or material sold by a Clinic. Any questions about the content, scope, or clinical use of a Purchase should be directed to the Clinic.

Refunds

Except where refunds are required by applicable law, all Purchases are non-refundable. The Company may, in its sole discretion, grant refunds (in whole or in part) where it determines a refund is appropriate, including in circumstances such as duplicate charges, technical errors preventing access, or where a Clinic ceases to make a Purchase available. Refund requests may be submitted to learn@thehealthaisle.com.

Fee Changes

For one-off Purchases, the price is set by the applicable Clinic and communicated to you at the point of purchase. For any recurring subscription fees payable to the Company, the Company will provide you with at least thirty (30) days’ prior notice of any change to the subscription fee. Notice may be given by email to the address associated with your account or by posting within the Service. Your continued use of the subscription after the change takes effect constitutes your agreement to the modified fee. If you do not agree to the modified fee, you may cancel the subscription before the change takes effect to avoid the new fee.

User Submissions

The Service may allow you to submit or upload information, responses, journal entries, survey answers, progress data, biometric or wellness inputs, messages, and other content (collectively, “User Submissions”). You retain all ownership rights in your User Submissions, and you are solely responsible for their content, accuracy, and legality.

By submitting User Submissions, you grant the Company a worldwide, non-exclusive, royalty-free license to host, transmit, display, and otherwise use your User Submissions solely to the extent necessary to provide, operate, and deliver the Service to you and to your Clinic. The Company will not use your User Submissions for promotional or broader purposes without your separate, explicit consent.

Your User Submissions may be visible to your Clinic and the practitioners, staff, and other individuals that your Clinic authorizes to access the Service on its behalf, in accordance with your Clinic’s internal policies. Where your User Submissions constitute Personal Health Information under PHIPA (defined below), your Clinic is the Health Information Custodian responsible for the collection, use, and disclosure of that information, and the Company acts as your Clinic’s Agent in handling it.

You agree not to submit any User Submission that is unlawful, infringing, defamatory, harassing, harmful, deceptive, or in violation of any third party’s rights. The Company has the right (but not the obligation) to monitor, review, and remove User Submissions, and to disable access to or remove any User Submission that the Company determines, in its sole discretion, violates this Agreement.

You also grant the Company a non-exclusive right to collect, analyze, and use aggregated and anonymized behavioural and usage data derived from your use of the Service to maintain, improve, and enhance the Service. Such aggregated and anonymized data will not identify you.

Important Disclaimers and Notices

HEALTHCARE CONTENT DISCLAIMER. THE SERVICE IS A TECHNOLOGY PLATFORM AND DOES NOT PROVIDE MEDICAL, DIETARY, NUTRITIONAL, MENTAL HEALTH, NATUROPATHIC, PHARMACEUTICAL, DIAGNOSTIC, OR ANY OTHER HEALTHCARE SERVICE, AND DOES NOT CONSTITUTE THE PRACTICE OF MEDICINE OR ANY REGULATED HEALTH PROFESSION. ANY CONTENT, COURSE, RECOMMENDATION, PROTOCOL, OR OTHER MATERIAL POSTED, CREATED, OR MADE AVAILABLE THROUGH THE SERVICE BY OR ON BEHALF OF A CLINIC OR ANY OF ITS PRACTITIONERS OR STAFF (“PRACTITIONER CONTENT”) IS THE SOLE RESPONSIBILITY OF THE CLINIC OR PRACTITIONER THAT POSTED IT. THE COMPANY DOES NOT REVIEW, VERIFY, ENDORSE, OR ASSUME ANY RESPONSIBILITY FOR THE CLINICAL ACCURACY, SAFETY, EFFICACY, APPROPRIATENESS, OR REGULATORY OR PROFESSIONAL COMPLIANCE OF PRACTITIONER CONTENT, OR FOR THE CREDENTIALS, LICENSURE, SCOPE OF PRACTICE, OR CONDUCT OF ANY CLINIC, PRACTITIONER, OR THEIR STAFF. NOTHING IN THE SERVICE IS A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT FROM A QUALIFIED HEALTHCARE PROFESSIONAL. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION, AND NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ OR ACCESSED THROUGH THE SERVICE. IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 (OR YOUR LOCAL EMERGENCY NUMBER) IMMEDIATELY.

PHIPA AGENT STATUS. For the purposes of Ontario’s Personal Health Information Protection Act, 2004 (“PHIPA”), the Company acts as an “Agent” (as defined in PHIPA) to the “Health Information Custodian” — typically the Clinic or healthcare practitioner that has given you access to the Service — and is not itself a Health Information Custodian. The Company handles Personal Health Information only on behalf of, and on the instructions of, the applicable Health Information Custodian. Your Clinic remains the Health Information Custodian and is solely responsible for its own obligations under PHIPA and other applicable privacy laws, including obtaining and managing patient consent, responding to access and correction requests, breach notification, and maintaining appropriate information practices. For details on how the Company handles Personal Health Information as an Agent, please see the Company’s Privacy Policy.

NONE OF THE INFORMATION, SERVICE, OR MATERIALS OFFERED THROUGH THE SERVICE CONSTITUTES OR IS INTENDED TO CONSTITUTE ADVICE OF ANY KIND, INCLUDING MEDICAL, LEGAL, OR FINANCIAL ADVICE. ALL CONTENT ON THE SERVICE IS OF A GENERAL NATURE AND DOES NOT ADDRESS YOUR INDIVIDUAL CIRCUMSTANCES. YOU ASSUME ALL RISKS AND COSTS ASSOCIATED WITH YOUR USE OF THE SERVICE.

You are responsible for configuring your own information technology, computer programs, and platform to access the Service, and for using appropriate virus protection software.

The U.S. Department of the Treasury, through the Office of Foreign Assets Control (“OFAC”), prohibits the Company from engaging in certain commercial activities with sanctioned countries and certain specially designated nationals. If you use the Service, you represent that you are not located in a country subject to U.S. or Canadian sanctions and are not listed on any U.S. or Canadian sanctions or specially designated nationals list. If we determine that the Service is being used by prohibited persons, we will terminate your access.

Prohibited Uses

You may use the Service only for lawful purposes and in accordance with this Agreement. You agree not to use the Service:

  • in any way that violates any applicable national or international law or regulation;

  • for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way;

  • to transmit, or procure the sending of, any advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation;

  • to impersonate the Company, our employees, another user, your Clinic, or any other person or entity;

  • in any way that infringes upon the rights of others, or in any way that is illegal, threatening, fraudulent, or harmful;

  • to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Service, or that may harm us, our users, or your Clinic;

  • to attempt to obtain medical advice from the Service or to rely on the Service in lieu of professional medical care;

  • to upload, post, or transmit any User Submission that is unlawful, infringing, harmful, or in violation of any person’s rights;

  • to use any robot, spider, scraper, or other automated means to access the Service;

  • to interfere with, damage, or disrupt the Service or any servers, networks, or accounts connected to the Service, or to attempt to gain unauthorized access to any part of the Service;

  • to introduce viruses, trojan horses, worms, logic bombs, or other malicious or technologically harmful material;

  • to use any downloaded data, information, or content to train, improve, develop, or test an AI model.

Intellectual Property — Company Content

All proprietary and intellectual property rights in and to the Service, including the platform itself, the user interfaces, the underlying software, and content such as logos, videos, text, information, graphics, icons, images, and the selection, assembly, and arrangement thereof, and related materials, the Company’s trademarks, trade names, copyrightable materials, designs, and “look and feel” (collectively, “Company Content”), are the property of the Company and/or its licensors and are subject to copyright and other intellectual property rights under applicable laws. You acknowledge that you have no right, license, or authorization with respect to the Service or Company Content except as expressly set forth in this Agreement. Nothing in this Agreement gives you the right to use Company Content without the Company’s prior written consent.

Practitioner Content remains the property of the Clinic or practitioner that posted it. Your access to Practitioner Content is governed by the terms of your relationship with the applicable Clinic and the Clinic’s policies.

Analytics

We monitor and analyze the use of the Service using third-party providers. Analytics are conducted in accordance with our Privacy Policy.

The Service may contain links to third-party websites or services that are not owned or controlled by the Company. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGE OR LOSS CAUSED OR ALLEGED TO BE CAUSED BY OR IN CONNECTION WITH YOUR USE OF OR RELIANCE ON ANY SUCH CONTENT, GOODS, OR SERVICES AVAILABLE ON OR THROUGH ANY SUCH THIRD-PARTY WEBSITES OR SERVICES.

Disclaimer of Warranty

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICE OR THE INFORMATION, CONTENT, OR MATERIALS INCLUDED THEREIN. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.

NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF THE SERVICE OR ANY PRACTITIONER CONTENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICE OR ANY SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER THE COMPANY NOR ITS AFFILIATES, SUPPLIERS, LICENSORS, OR DISTRIBUTORS WILL BE LIABLE UNDER THIS AGREEMENT FOR ANY: (A) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; (B) LOSS, ERROR, OR INTERRUPTION OF USE OF THE SERVICE, DATA, OR ACCESS (IN EACH CASE, WHETHER DIRECT OR INDIRECT); OR (C) COST OF COVER OR LOSS OF BUSINESS, REVENUES, OR PROFITS (IN EACH CASE WHETHER DIRECT OR INDIRECT), EVEN IF THE COMPANY KNEW OR SHOULD HAVE KNOWN THAT SUCH DAMAGES WERE POSSIBLE AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICE WILL NOT EXCEED THE GREATER OF (I) THE AMOUNT YOU PAID TO THE COMPANY THROUGH THE SERVICE DURING THE THREE (3) MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO LIABILITY, AND (II) ONE HUNDRED CANADIAN DOLLARS (CAD $100.00). NOTHING IN THIS AGREEMENT LIMITS ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) that such parties may incur as a result of or arising from (a) your violation of this Agreement or any applicable law or regulation; (b) any User Submission you make; or (c) any infringement by you of the rights of any third party. The Company reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and you agree to cooperate with the Company’s defence of such claims.

Release

You expressly agree that you assume all risks in connection with your access to and use of the Service. To the fullest extent permitted by law, you release the Company, its directors, officers, employees, and agents (collectively, the “Releasees”) from, and hold them harmless from and against, any and all liability, claims, causes of action, losses, expenses, or damages (whether arising in law or equity, including but not limited to special, consequential, indirect, punitive, and exemplary damages, and including but not limited to economic loss, business disruption, and legal fees) arising from or in any way related to (a) the Service or any Practitioner Content, (b) your relationship with any Clinic or practitioner, or (c) any User Submission. You expressly waive all such claims against the Releasees.

Termination

The Company may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, in our sole discretion, for any reason, including a breach of this Agreement. If you wish to terminate your account, you may do so by discontinuing use of the Service or by contacting learn@thehealthaisle.com.

All provisions of this Agreement which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnity, release, and limitations of liability.

Changes to the Service

We reserve the right to withdraw, amend, or restrict access to the Service or any part of it, in our sole discretion and without notice. We will not be liable if for any reason the Service is unavailable at any time or for any period.

Amendments

We may amend this Agreement from time to time by posting the amended terms on the Service. Your continued use of the Service following the posting of any amended terms constitutes your acceptance of those amended terms. If you do not agree to the amended terms, you must stop using the Service. You are encouraged to review this Agreement periodically.

The Company complies with the Canadian “Notice and Notice” regime under the Copyright Act (Canada). Upon receiving a valid notice of claimed copyright infringement, the Company will forward the notice to the applicable user and retain the records required by law. While the Company does not automatically remove content in response to such a notice, it reserves the right to remove content or terminate the accounts of repeat infringers at its sole discretion or pursuant to a court order. Notices of claimed copyright infringement, and counter-notices, may be sent to learn@thehealthaisle.com.

Contact and Notices

Unless this Agreement expressly specifies a different address, all legal notices, privacy inquiries, requests to exercise privacy rights, requests for account deletion, refund requests, copyright infringement notices, and other communications to the Company under this Agreement should be sent to learn@thehealthaisle.com. Notices to you may be given by email to the address associated with your account or by posting within the Service, and shall be deemed received on the day sent or posted. The Company may designate an alternative or additional notice address by posting it on the Service.

Privacy rights requests. Requests to exercise privacy rights under applicable law (including access, correction, deletion, portability, restriction, withdrawal of consent, and opt-out rights) are handled through the intake process described in the Privacy Policy, and may be sent to learn@thehealthaisle.com. The Company will respond within the timeframes set out in the Privacy Policy.

Waiver and Severability

No waiver by the Company of any term or condition set forth in this Agreement shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by the Company to assert a right or provision under this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is held to be invalid, illegal, or unenforceable, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions will continue in full force and effect.

Assignment

You may not assign or transfer any of your rights or obligations under this Agreement without the prior written consent of the Company. The Company may assign this Agreement, in whole or in part, without your consent, to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its business, shares, or assets. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.

Force Majeure

The Company shall not be responsible for any failure to perform its obligations under this Agreement to the extent due to unforeseen circumstances or causes beyond its reasonable control, including acts of God, wars, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, accidents, strikes, epidemics, pandemics, computer, telecommunications, internet service provider or hosting facility failures, or delays involving hardware, software, or power systems not within the Company’s possession or reasonable control.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict of laws principles.

Dispute Resolution

The parties shall initially attempt to resolve all claims, disputes, or controversies arising under or in connection with this Agreement by conducting good faith negotiations. If the parties are unable to resolve the matter following good faith negotiations, the parties hereby irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of the Province of Ontario, subject to any rights you may have under applicable consumer protection law.

Acknowledgement

BY ACCESSING OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY IT.